Where can I see your work in person? 

I periodically put on short-term shows and events. If you are town and would like to see a specific piece, arrangements can be made by appointment.  To receive information about my next event, please sign up for my newsletter here or at the bottom of this page.

 

I really like your work.  Do you accept commissions?

Commission work depends on my current workload, and when you would like the finished piece.  If you would like to have a piece painted for you, contact me and we can discuss the project.  If we decide to go forward, a deposit is required to start the work and the remainder is due upon completion.

 

I’d really like to buy your art, but what if I don’t like it? 

I want you to love your new painting, but sometimes what you see on the screen doesn’t match what you see in person.  No problem.  I offer a 14-day money back guarantee.  Simply return your artwork within fourteen days of receiving your order, and I will refund the price of the art.

Please note: You must use the original packaging for return shipping.  Unfortunately, returns are not accepted on commissions and custom work.

 

How do you ship artwork? 

All artwork is packaged to insure safe delivery. I ship with FedEx, USPS and other common carriers. All artwork is shipped fully insured.  A signature is not required for delivery unless you specifically request signature delivery.

 

How long do I have to wait for my order to arrive?

Artwork is typically shipped within 3-5 business days (sometimes less).  If I am traveling, I will let you know the next shipping date on the website. Once your artwork is shipped, please allow three to seven business days. You will receive an email with a tracking number so that you can see exactly when your art will arrive. If you need artwork delivered by a specific date, please contact me before placing your order.

 

How do I return a piece of artwork?

The return process is easy. When you first receive your purchase, save the original packaging. Repackage the art in its original box.  Then contact me.  I will provide you with a pre-paid postage return label through USPS or FedEX.

 

What should I do if my artwork is damaged?

I carefully package the artwork to insure safe delivery, and receiving damaged art is quite rare.  However, if you artwork is damaged, contact me within 24 hours.   Be sure to save the box and all packaging material.  I must have these items to make an insurance claim.

 

Do you ship internationally? 

Yes. Artwork is shipped to countries in Europe, Australia, Canada and other locations. Shipping times may take two to four weeks depending on the destination country. Additionally, artwork may be subject to delays in customs.  Shipping fees, duties, and taxes and/or fees are the responsibility of the buyer. Please consult your local customs office for more details about duties and taxes.  Once it leaves the United States, I am not able to take responsibility for loss or damage beyond the carrier’s coverage.

 

How much does it cost to ship art outside of the United States? 

For artwork shipped outside of the United States, shipping costs vary based on the size of the art, the destination country, and the packing materials needed to safely ship the artwork. You may find the exact shipping cost by contacting me.

 

I don’t live the US. How do I return a piece of artwork? 

When you first receive your purchase, save the original packaging. Repackage the art in its original box and contact me at hello@neliaharper.com or (970) 692-0059.  I will provide you with the return shipping address so that you can ship the artwork with the carrier of your choosing. You are responsible for the cost of return shipping, insurance and any customs and brokerage fees charged upon return. Items must be shipped within fourteen days of receiving the order.

 

Why am I being charged sales tax?

Sales tax is required on all orders shipped to a Colorado destination.

 

Is Your Art Framed?

Available artwork is typically shipped unframed, unless otherwise indicated.  If you see my work at a show, the frame is included in the price.  All art is ready to frame and will fit into a standard size frame.  Oil paintings are either painted on hard panels or stretched, egg tempera paintings are painted on traditional gesso hardboard, and pastel paintings include acid free foam core.  They are all ready to be placed into a frame.

Artwork at an art show it will be framed.  If you purchase the artwork at or during the show, the frame is included in the price of the artwork.  You are welcome to contact me with any questions about framing your art.

Please note: pastel paintings should be placed under glass.  I recommend museum glass or Tru-Vue anti-reflective glass, available at any frame shop in the US.

 

What Does “en plein air” Mean?

En plein air is a french phrase meaning outside or outdoors.  This phrase was originally coined by the French Impressionist painters when they began painting out of doors.  The phrase has been adopted around the world to denote paintings that are painted on-site, outdoors.  When I paint en plein air (outside) all of the painting is done on sight.  Once I’m back in the studio, I only make the slightest of touch-ups if something is smudged in transit.  Otherwise, the painting is left as it was finished on-site.

 

Other questions?

You are welcome to contact me with any questions you have regarding my artwork here.